Contact Us

Phone/Fax Numbers

Phone: (512) 454-4636
or (800) 545-1771 (outside of Austin)

Fax: (512) 454-2925

Staff Directory


Street Address:
4800 Grover Avenue
Austin, TX 78756

Driving Directions

Mailing Address:
4800 Grover Avenue
Austin, TX 78756-3109


CUSA Talk 4 Audio Response

(512) 454-7316
or (800) 833-2038 (outside of Austin)


Lobby/Phone Hours:
Closed beginning Monday, March 23rd

Drive-Thru Hours:
(M-F) 9:00-5:30 Monday – Friday,
(Sat) 9am - Noon

We have closed our lobby to walk in traffic and reduced our drive thru hours.  Beginning Monday April 6th, the new drive thru hours will be 9:00-4:00 Monday – Friday and 9:00-Noon on Saturday.  Our staff will continue to answer phones 9:00-4:00 Monday - Friday.  In addition, we will be glad to schedule appointments to close loans or access your THCU safe deposit box.

See our COVID-19 notice for the most up-to-date information.

Lost or Stolen Credit/Debit Cards

To report lost or stolen THCU credit cards call:


To report lost or stolen THCU debit cards call:


Routing/ABA Number